Something didn't go as expected How this page works This page lists situations that fall outside the normal order flow. Each section explains what the situation means and how it is handled. If your situation is listed here, it is treated as an exception. If your order is unclear or missing This applies if payment was completed but no order confirmation was received, or if an order existed but is no longer visible. The situation is reviewed and reconciled internally. Payment and order records are checked together. You do not need to take action unless additional information is required. If preparation is taking longer than expected This applies if an order remains in preparation beyond the normal handling window. Preparation status is reviewed internally. Stock and fulfillment checks are performed. No action is required from you while this review takes place. If shipping or tracking doesn’t look right This applies if tracking does not appear after handover, or if tracking exists but does not update for an extended period. We coordinate directly with the carrier to clarify the situation. Tracking delays or gaps are investigated internally. You do not need to contact the carrier. If there is a delivery problem This applies if delivery is significantly delayed, marked as delivered but not received, or if the package is damaged or lost. A delivery case is opened and handled by us. The carrier is contacted on your behalf. You may be asked for additional information if required to resolve the issue. When a human becomes involved A human becomes involved only when: The situation cannot be resolved automatically, or Additional information or confirmation is required. In those cases, the next step is handled directly with you. Return to Process

When human involvement applies, what happens after contact, and what to expect in terms of timing and response. Reaching a human Most situations are handled automatically. This page exists for the rare cases that are not. When this page applies If you’ve followed the Process and your situation still isn’t resolved, this page is here. You are in the right place if: A defined waiting threshold was crossed, or An exception could not be resolved automatically, or A decision requires confirmation or legal handling. This page is not for routine questions or status checks. What happens next Once a message is sent, the situation is reviewed by a human. No additional action is required from you unless requested. Send a message Messages sent here are read with care and full context. Use the form below to describe the issue clearly and briefly. Name Email Message Send message Your message has been received and is being reviewed. Timing & expectations Messages are reviewed in order of necessity, not urgency claims. Response and resolution times are provided as ranges, not guarantees. Silence during review means the situation is being handled. After submission Once submitted, your message enters the review process. You do not need to follow up unless additional information is requested. The interaction closes once a resolution or next step is defined. Return to Process

An overview of the system that organizes how My Chakchouka sources, produces, and distributes its work. The System My Chakchouka operates as a cultural-economic system. It is designed to organize how Tunisian-made objects move into global commerce while preserving value, authorship, and continuity at their source. This page describes the system structurally. What The System Is The platform functions as governed infrastructure. It coordinates sourcing, pricing, production conditions, and distribution through controlled rules rather than market volatility or narrative positioning. Objects enter the system through eligibility and selection. They move through fixed pricing and defined timelines. They exit through documented logistics and traceable delivery. The system is repeatable, auditable, and designed to persist. How Value Normally Moves In most global craft trade, value separates early. Production occurs locally. Recognition, pricing power, and narrative authority accumulate elsewhere. As objects move outward: authorship becomes diffuse pricing detaches from production conditions continuity is replaced by one-off transactions This separation is structural. It does not depend on intent. How This System Intervenes My Chakchouka alters the structure, not the participants. The system is designed so that: pricing is set internally, not negotiated externally authorship remains attached to origin repetition replaces extraction visibility does not replace stability Value is not accelerated. It is routed. Constraints are applied deliberately to stabilize the system over time. Recognition As Structure Recognition is treated as a system output, not a marketing activity. Objects remain traceable to: material origin making process production context This traceability is maintained through documentation and repetition, not storytelling volume. Recognition compounds through consistency. Time Horizon The system is designed for long operation. Decisions are evaluated against decade-scale continuity rather than short-term performance. Growth is conditional. Change is deliberate. Expansion follows capacity, not demand spikes. Stability is maintained through repetition. What The System Is Not The system is not optimized for: speed scale at any cost trend responsiveness narrative amplification It does not adapt through reaction. It adapts through revision. Rules are maintained until they no longer hold. Change is documented. Standards persist.

My Chakchouka was born from a need: to protect what holds value. This is a system shaped by Tunisian roots, built to export truth, not trend. Transparency Transparency at My Chakchouka is structural. This page lists what is disclosed, how it can be verified, and what is still in progress. It is not a customer service interface or a narrative explanation. Where Things Are Made Production locations are disclosed by region. Objects are made across defined areas in Tunisia, corresponding to specific material, skill, and production contexts. Regional information is provided consistently and without embellishment. Exact addresses are not published when disclosure would compromise autonomy or continuity. Materials Primary materials are disclosed for each object. Material information reflects: source category processing context intended use and lifespan Substitutions are documented when they occur. Materials are not described symbolically. Pricing Philosophy Prices follow defined rules. Pricing is determined internally based on: materials production scope timelines logistics system maintenance Prices are fixed prior to release. They do not vary by demand, promotion, or negotiation. Authenticity & Verification Objects are verified through system traceability. Verification relies on: documented sourcing material consistency production alignment internal review processes Authenticity is confirmed through structure, not certificates designed for display. What Is in Progress Some elements of the system are still being built. These may include: expanded regional documentation additional material disclosures deeper traceability layers process refinements In-progress elements are listed when relevant and updated as they stabilize.

An explanation of how artisans work within My Chakchouka’s system, including roles, safeguards, and continuity. Artisan System The artisan system functions as a living production network. It is designed to enable continuity of work while protecting autonomy, authorship, and long-term viability. This page describes how that protection is structured. Position of Artisans in the System Artisans do not operate as suppliers or content. They function as autonomous nodes within a governed network, connected through shared standards, defined processes, and repeatable collaboration. Participation in the system does not require exclusivity. It requires alignment. Autonomy Rules Autonomy is preserved through structure, not rhetoric. Artisans: retain control over their making process are not required to increase volume to maintain participation are not bound by visibility or promotional obligations Work is accepted based on standards and continuity, not availability or speed. Exit from the system is always possible. Re-entry follows the same eligibility rules as entry. Fair Process Rules Fairness is defined procedurally. Processes are designed so that: expectations are stated in advance terms are consistent across participants decisions follow documented criteria changes are communicated before implementation No artisan is asked to compensate for system inefficiencies through unpaid labor, accelerated timelines, or informal concessions. Continuity Rules The system prioritizes repeatability over exception. Continuity is favored over novelty. Long-term collaboration is favored over one-off engagement. Production relationships are built through: stable pricing logic predictable timelines consistent quality requirements Heroic output is not required. Reliability is. What the System Tracks Tracking exists to preserve viability, not to extract performance. The system monitors: quality consistency delivery timing capacity alignment sustainability of labor over time Metrics are used to adjust processes, not to apply pressure. Intervention occurs only when thresholds are crossed. Protection Through Structure Protection is embedded through: fixed pricing rules refusal of ad-hoc demands defined scopes of work repeatable collaboration cycles Visibility is never substituted for stability. Scale and Limits The network grows only when existing relationships remain stable. Expansion follows demonstrated capacity. Limits are respected without negotiation. The system does not optimize for density or speed. It optimizes for durability. The artisan system is reviewed periodically. Adjustments are made internally and documented. Standards remain consistent across time.

How changes are handled after ordering, including what can be adjusted, time windows, and cost responsibility. Changing or reversing a decision How this page works Changes and reversals depend on the order’s current state. Once an order moves forward, available options change with it. Before shipment This applies before an order is handed over for shipping. You may cancel an order before shipment. You may update delivery details before shipment. You may change items or quantities if the replacement is available. These actions are processed procedurally and do not require justification. After shipment This applies once an order has been handed over for shipping. Orders can no longer be reliably cancelled after shipment. Cancellation requests may be handled as a return after delivery. Refusing delivery is treated as a return, not a cancellation. Shipment continues forward once it has started. After delivery This applies once delivery is completed. Items may be returned within the allowed return window. Returned items are inspected before a refund is issued. Refunds are processed to the original payment method after approval. Processing times depend on the platform and payment provider. Legal right of withdrawal (EU) Buyers in the European Union have a 14-day right of withdrawal starting from the day of delivery. This right applies regardless of reason and follows the standard return procedure. Further details are available before checkout. What is not reversible The following cannot be reversed: Orders delivered outside the return window Items that do not meet return condition requirements Requests made after irreversible order state changes These limits apply consistently. When a human becomes involved A human becomes involved only when: Confirmation is required A return decision must be finalized Legal rights are being exercised Most reversals are handled procedurally. Return to Process

Recently added Tunisian-made objects, listed in the order they became available. New Arrivals Objects newly added to the collection. Just In Elixir Honey Gift Set Price €60.00 ADD TO CART Cress Honey Price €23.00 ADD TO CART Wild Trilogy Honey Price €23.00 ADD TO CART Orange Blossom Honey Price €23.00 ADD TO CART Back in Stock Elixir Honey Gift Set Price €60.00 ADD TO CART Cress Honey Price €23.00 ADD TO CART Wild Trilogy Honey Price €23.00 ADD TO CART Orange Blossom Honey Price €23.00 ADD TO CART Continue Exploring Seasonal Collections Rituals Collection Made in Tunisia

A selection of Tunisian-made objects suitable for gifting, chosen for usefulness, durability, and clarity. Gifts Quiet pieces chosen for moments that matter. What a Gift Holds A gift is a small act of presence. When a piece is made with care, its intention shows in the way it feels, the way it’s used. It becomes something lived with. Gift Ideas A selection of pieces chosen for their warmth, presence, and ease of gifting. Elixir Honey Gift Set Price €60.00 ADD TO CART Cress Honey Price €23.00 ADD TO CART Wild Trilogy Honey Price €23.00 ADD TO CART Orange Blossom Honey Price €23.00 ADD TO CART Continue Exploring Rituals Collection Curated Sets Made in Tunisia

An overview of the order lifecycle after purchase, including status meanings, timing ranges, and visibility. After I ordered How to read this page This page explains how orders move through the system. It does not show live updates. Waiting is normal unless a defined threshold is crossed. Order states Order received Your order has been confirmed and exists in the system. No action is required from you at this stage. Being prepared The order is being picked and packed for shipment. There may be no visible updates during this phase. Handed over for shipping The order has left our hands and entered the delivery system. Tracking becomes available once the carrier scans the package. Delivered The carrier has marked the order as delivered. This completes the order cycle. What silence means Silence is normal while an order is being prepared. Silence is also normal shortly after an order is handed over for shipping, before tracking appears. What is normal Orders are typically prepared within 48 hours after confirmation. Tracking information usually appears 24–48 hours after carrier handover. Weekends and public holidays may slow preparation or scanning. When waiting becomes abnormal Waiting becomes abnormal if: An order remains in preparation significantly beyond the normal handling window. Tracking does not appear long after carrier handover. These situations are treated as exceptions, not routine. What happens if a threshold is crossed If a threshold is crossed, the situation is reviewed and handled internally. You do not need to contact the carrier or take action on your own. Continue Browsing