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Before I commit

What happens after checkout

  • Payment is processed at checkout.

  • An order is created once payment is accepted and the order is confirmed.

  • You receive an order confirmation once the order is successfully created.

Payment & order confirmation

  • Payments are processed by the platform during checkout.

  • ​An order is considered confirmed once it appears in our system and a confirmation is issued.

Fulfillment & shipping timing

  • All products listed on the website are already produced and in stock.

  • Orders are typically prepared and handed over for shipping within 48 hours.

  • During peak periods or public holidays, handling may take longer.

When an order is considered shipped

  • An order is considered shipped once it has been handed over to the carrier and scanned into the carrier’s system.

  • Creating a shipping label does not always mean the package has been scanned yet.

  • Tracking information usually becomes available within 24–48 hours after carrier handover.

Responsibility

  • We are responsible for preparing the order, handing it over to the carrier, and managing the shipment process.

  • If issues occur during transit, we handle communication with the carrier on your behalf.

  • Delivery timelines and outcomes may still be affected by external factors beyond our direct control.

Customs, duties & taxes

  • Customs duties and taxes depend on the destination country.

  • Unless explicitly stated at checkout, these charges are not included in the product price and may be collected by customs or the carrier upon delivery.

Legal rights before purchase

  • Buyers in the European Union have a 14-day right of withdrawal starting from the day the goods are delivered.

  • Information about this right, including how to exercise it, is available before checkout.

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