TERMS & CONDITIONS
Effective date: 5 Feb 2026
Last updated: 5 Feb 2026
These Terms & Conditions govern the use of the My Chakchouka website and the purchase of products or services offered through it.
By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.
1. About My Chakchouka
My Chakchouka is a cultural-economic project offering objects, products and services rooted in craft, material knowledge and intentional design.
Seller details:
Business name: My Chakchouka
Contact email: hello@mychakchouka.com
Location: Tunisia
2. Scope of these Terms
These Terms apply to:
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browsing the website,
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placing orders,
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purchasing physical or digital products,
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commissioning custom or made-to-order items,
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and any related communications.
Additional policies (such as the Privacy Policy or Accessibility Statement) form part of the overall agreement.
3. Products & descriptions
Handmade and unique items
Many of our products are handmade or produced in small series. Natural variations in color, texture, finish or dimensions are part of their character.
We make reasonable efforts to display products accurately through descriptions and images. However, slight variations do not constitute defects.
Custom and personalised items
Some items are made to order or personalised based on customer specifications. These products are created specifically for you and may require additional confirmation or approval before production.
4. Orders & acceptance
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An order is considered accepted once you receive an order confirmation email.
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For custom items, acceptance may be subject to written approval of specifications, designs or measurements.
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We reserve the right to decline or cancel an order if required information is missing, inaccurate, or if fulfillment is not reasonably possible. Any payment received will be refunded in such cases.
5. Prices & payment
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Prices are displayed in the currency indicated on the website and include applicable taxes where required by law.
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Shipping costs and any additional charges are clearly shown before checkout.
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Payments are processed through secure, PCI-compliant payment providers (such as Wix Payments, Stripe or PayPal).
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We do not store full payment card details.
6. Production & delivery
Production time
Production timelines vary depending on the nature of the item (ready-made vs custom). Estimated timelines are provided for guidance.
Delivery
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Delivery times are estimates and may be affected by external factors such as carriers, customs or local conditions.
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Risk of loss or damage remains with us until the goods are delivered to you.
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If delivery is delayed beyond a reasonable period, you may contact us to discuss solutions, including cancellation where applicable.
7. Right of withdrawal (cooling-off)
Standard items
Where applicable under consumer law, you may have the right to withdraw from a distance contract within a statutory period (for example, 14 days in the EU, 10 days in Tunisia), starting from receipt of the goods.
Exceptions
The right of withdrawal does not apply to:
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custom-made or personalised items,
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goods made to your specifications,
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perishable goods,
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digital content once access or download has begun (where applicable).
8. Returns, defects & remedies
Defective or non-conforming goods
If a product is defective or does not conform to the contract:
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you are entitled to remedies provided by applicable law, which may include repair, replacement, price reduction or refund.
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return costs for defective goods are borne by us.
Handmade variation vs defect
Natural variations inherent to handmade production are not considered defects.
Custom items
Custom or personalised items that are defective or not produced according to agreed specifications remain covered by applicable legal guarantees.
9. Digital content & services
Where digital content or services are supplied:
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they must conform to the contract and remain functional as required by law.
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necessary updates may be provided to maintain conformity.
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specific access or usage terms may apply and will be disclosed prior to purchase.
10. User conduct
You agree not to:
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misuse the website,
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interfere with its security or functionality,
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submit false or misleading information,
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use content for unlawful purposes.
11. Intellectual property
All content on this site (text, images, designs, trademarks) is owned by or licensed to My Chakchouka and may not be used without prior written permission, except where permitted by law.
12. Limitation of liability
Nothing in these Terms limits or excludes liability where such limitation is not permitted by law.
Subject to applicable law:
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we are not liable for indirect or consequential losses,
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we are not responsible for delays or failures caused by events beyond our reasonable control.