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Changing or reversing a decision
How this page works
Changes and reversals depend on the order’s current state.
Once an order moves forward, available options change with it.
Before shipment
This applies before an order is handed over for shipping.
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You may cancel an order before shipment.
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You may update delivery details before shipment.
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You may change items or quantities if the replacement is available.
These actions are processed procedurally and do not require justification.
After shipment
This applies once an order has been handed over for shipping.
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Orders can no longer be reliably cancelled after shipment.
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Cancellation requests may be handled as a return after delivery.
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Refusing delivery is treated as a return, not a cancellation.
Shipment continues forward once it has started.
After delivery
This applies once delivery is completed.
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Items may be returned within the allowed return window.
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Returned items are inspected before a refund is issued.
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Refunds are processed to the original payment method after approval.
Processing times depend on the platform and payment provider.
Legal right of withdrawal (EU)
Buyers in the European Union have a 14-day right of withdrawal starting from the day of delivery.
This right applies regardless of reason and follows the standard return procedure.
Further details are available before checkout.
What is not reversible
The following cannot be reversed:
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Orders delivered outside the return window
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Items that do not meet return condition requirements
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Requests made after irreversible order state changes
These limits apply consistently.
When a human becomes involved
A human becomes involved only when:
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Confirmation is required
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A return decision must be finalized
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Legal rights are being exercised
Most reversals are handled procedurally.
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