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After I ordered

How to read this page

This page explains how orders move through the system.
It does not show live updates.
Waiting is normal unless a defined threshold is crossed.

Order states

Order received
Your order has been confirmed and exists in the system.
No action is required from you at this stage.
 
Being prepared
The order is being picked and packed for shipment.
There may be no visible updates during this phase.
 
Handed over for shipping
The order has left our hands and entered the delivery system.
Tracking becomes available once the carrier scans the package.
 
Delivered
The carrier has marked the order as delivered.
This completes the order cycle.

What silence means

Silence is normal while an order is being prepared.
Silence is also normal shortly after an order is handed over for shipping, before tracking appears.

What is normal

  • Orders are typically prepared within 48 hours after confirmation.

  • Tracking information usually appears 24–48 hours after carrier handover.

  • Weekends and public holidays may slow preparation or scanning.

When waiting becomes abnormal

Waiting becomes abnormal if:

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  • An order remains in preparation significantly beyond the normal handling window.

  • Tracking does not appear long after carrier handover.

 

These situations are treated as exceptions, not routine.

What happens if a threshold is crossed

If a threshold is crossed, the situation is reviewed and handled internally.
You do not need to contact the carrier or take action on your own.

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