Shipping & Delivery

You choose the rhythm. We handle the rest.
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• When You Can Wait : Postal economy. For those in no rush.

• When You’d Prefer Soon : Balanced option. Good timing, fair price.

• When It’s for Now : Express delivery. For gifts or tight timing.

 
→ Choose your rhythm at checkout.

Every order is prepared by hand, here in Tunisia — usually within 1 to 2 working days. After that, the delivery rhythm you chose begins.
 
Once your order leaves, we’ll send you a tracking number so you can follow it at your pace — no need to ask.
 
→ Packing: 1–2 days
→ Shipping: based on your delivery zone
→ Tracking: always included

Every order is packed in-house.
By people, not systems.
 
There’s no bulk processing.
No oversized branding.
No unnecessary material.
 
Just a clean, protective box — to hold what matters.
 
→ No plastic
→ No oversized boxes
→ No decorative wrapping that adds weight but not care
 
If a material can be reused safely, we reuse it.
If something’s fragile, we secure it.
If customs could be slowed down by excess, we remove it.
 
Our packaging is light, quiet, and built to pass through borders without delay.
It reflects the same values as what’s inside.

You can return or exchange an item within 14 days of receiving it — as long as it hasn’t been used and is still in its original condition.
 
We don’t overcomplicate it.

If there’s an issue, write to us and we’ll walk you through it.

We ship directly from Tunisia to homes across Europe, the Mediterranean, and beyond. Everything moves through a calm, traceable system, with three delivery rhythms available in most regions.
 
Zone 1:
 
Algeria, Austria, Bahrain, Egypt, France, Iraq, Italy, Jordan, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, Spain, Switzerland, Turkey, UAE
 

• Postal economy: 7–14 days — 15 €

• Balanced option: 5–9 days — 52 €

• Express delivery: 2–5 days — 70 €

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Zone 2:
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Belgium, Croatia, Germany, Luxembourg, Netherlands, Sudan, Yemen, United Kingdom
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• Postal economy: 7–14 days — 19 €

• Balanced option: 5–9 days — 56 €

• Express delivery: 2–5 days — 75 €

 
Zone 3:
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Bosnia & Herzegovina, Bulgaria, Cyprus, Czech Republic, Denmark, Greece, Ireland, Ukraine
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• Postal economy: 7–14 days — 24 €

• Balanced option: 5–9 days — 60 €

• Express delivery: 2–5 days — 80 €

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Zone 4:
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Finland, Hungary, Iceland, Malta, Norway, Poland, Romania, Sweden
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• Postal economy: 7–14 days — 30 €

• Balanced option: 5–9 days — 65 €

• Express delivery: 2–5 days — 85 €

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Rest of the World:
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• Balanced option: 5–9 days — 75 €

• Express delivery: 2–5 days — 90 €

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→ If in doubt, you can always email us.

Once you place an order, you’ll receive a confirmation email right away.
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When your package is ready and handed over, we’ll send you a tracking number, so you can follow it quietly, if you wish.
 
If you created an account, you can also log in to check your order status anytime.
 
We don’t send many emails. But if you ever need us — we answer.
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→ hello@mychakchouka.com

All orders are shipped from Tunisia.
 
Some countries may charge import duties, taxes, or customs fees when your package arrives. These aren’t included in our prices. Your local customs office handles them directly.

We don’t mark up our prices to cover these costs. We prefer to keep things honest and transparent.
 
→ If you’re unsure about your country’s rules, we recommend checking before you order.

Sometimes you want to know a bit more before ordering. That’s completely normal.

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→ See Who We Are
 

→ Read How We Work
 

→ Browse the FAQ
 

→ Write to us