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PRIVACY POLICY

Effective date: 5 Feb 2026
Last updated: 5 Feb 2026

This Privacy Policy explains how My Chakchouka collects, uses, shares, and retains personal data when you visit our website, place an order, or contact us.

It applies to consumers and visitors. It does not replace your statutory rights.

Key points (convenience summary)

This summary is provided for convenience only. The full policy controls.

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  • We collect only the data needed to run the site, process orders, and communicate with you.

  • Payments are processed by PCI-compliant providers; we do not store full card numbers.

  • Optional cookies (such as analytics or marketing) are used only if you consent.

  • You can access, delete, or correct your data and change cookie preferences at any time.

  • Nothing here limits rights you have under applicable law.

1. Who we are

My Chakchouka
Immeuble Le Montplaisir B25, Rue Omar Kaddeh, Tunis 1073, Tunisia
Contact for privacy requests: hello@mychakchouka.com

2. What data we collect

2.1 Data you provide

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  • Contact details: name, email, phone number, shipping/billing address.

  • Order information: items purchased, quantities, prices, taxes, delivery method, order ID.

  • Communications: messages you send us, form submissions, reviews.

  • Custom orders: specifications and approvals you provide (where applicable).

 

2.2 Data collected automatically

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  • Technical data: IP address, device and browser information, pages viewed, session data.

  • Cookies and similar technologies: see Section 6.

 

2.3 Payment data

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  • Payments are handled by PCI-compliant payment processors enabled on our site (for example, Wix Payments, PayPal, or Stripe).

  • We do not store full card numbers. We receive transaction references and limited details (such as the last four digits) needed for accounting and support.

3. How we use data

We use personal data to:

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  • process and deliver orders;

  • provide customer support and respond to requests;

  • manage accounts, approvals, and confirmations for custom work;

  • send transactional communications (order confirmations, shipping updates);

  • send marketing communications only where consent is required and given;

  • secure the site, prevent fraud, and maintain performance;

  • understand site usage only if you consent to optional analytics.

4. Legal bases (where applicable)

Depending on your location, we process data on one or more of these bases:

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  • Contract: to fulfill your order and provide the services you request;

  • Consent: for optional cookies and marketing where required;

  • Legal obligation: accounting, tax, or regulatory duties;

  • Legitimate interests: site security, fraud prevention, and basic analytics where permitted and balanced against your rights.

5. Sharing data

We share data only as needed with:

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  • Platform providers: Wix (hosting and site operations);

  • Payment processors: to complete transactions;

  • Delivery partners: to ship your order;

  • Service providers: email delivery, analytics, or security tools only if enabled.

 

When third-party tools are used (for example, analytics or pixels), they may collect data under their own policies. We link to those policies where applicable.

6. Cookies and consent

6.1 Types of cookies

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  • Essential: required for site security, sessions, and basic functionality. These are always on.

  • Optional: analytics, personalization, or marketing cookies. These are used only if you consent.

 

6.2 Your choices

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  • You can accept all, reject all optional, or customize cookies from the banner.

  • You can change your choice at any time via Cookie Settings on the site.

7. Marketing communications

  • We send marketing emails only where consent is required and provided.

  • Every marketing email includes an unsubscribe link.

  • Transactional and service emails are sent to complete your order or respond to you and cannot be unsubscribed from.

8. Data retention

  • We keep data only as long as needed:

  • Orders and invoices: retained to meet legal and accounting requirements.

  • Support communications and approvals: retained to resolve issues and defend disputes, then deleted.

  • Analytics data: retained according to the tool’s settings or anonymized where available.

  • Spam or unnecessary submissions: removed periodically.

9. Your rights

  • Depending on your location, you may have the right to:

  • access your data;

  • correct inaccurate data;

  • request deletion;

  • object to or restrict certain processing;

  • withdraw consent (for cookies or marketing).

  • To exercise these rights, contact hello@mychakchouka.com. We respond within a reasonable timeframe.

10. International transfers

Our providers may process data in different countries. Where required, appropriate safeguards are used.

11. Changes

If we update this policy, we will revise the “Last updated” date. Material changes apply prospectively.

12. Contact

Questions or requests: hello@mychakchouka.com

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